30 - 12 2020
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Temporarily Halt Utility Provider Disconnections for Nonpayment

Temporarily Halt Utility Provider Disconnections for Nonpayment Due to the outcomes of the situation that is COVID-19 we realize that some clients are involved about being in a position to make their energy re re payments. Our Utility customer care Division is supplying customer care and re re re payment choices to help utility clients […]

Temporarily Halt Utility Provider Disconnections for Nonpayment

Due to the outcomes of the situation that is COVID-19 we realize that some clients are involved about being in a position to make their energy re re payments. Our Utility customer care Division is supplying customer care and re re re payment choices to help utility clients navigate these challenging times.

We recently applied some noticeable modifications to ensure our clients’ resources aren’t interrupted. Please review the implemented changes, choices for making re re payments, just how to contact our staff and alternatives for asking for service remotely. The details contains services which can be now available, but could additionally be useful moving forward.

We additionally included the device figures for a couple of neighborhood support agencies if you want to discuss your bank account using them.

IMPLEMENTED CHANGES:

To supply relief if you are maybe maybe maybe not presently in a position to pay money for energy solutions, you will have a freeze that is temporary energy disconnects for non-payment of services until further notice.

Household Bill Payment Arrangements

Besides the freeze on energy disconnects, we ask that any client needing assistance having to pay their household bill to please phone 512.393.8383 to request re re re payment arrangements or re re re payment extensions.

Domestic Bill Late Costs

Belated costs for bills have now been suspended for the rest of 2020, until December 31, 2020. a belated cost waiver demand form isn’t any much much much longer required.

In the event that you call us, we could help in organizing repayment plans that offer a longer time period for energy repayments to be produced. The Utility customer support Staff may be reached at 512-393-8383 to go over https://cheapesttitleloans.com/payday-loans-sc/ a payment that is possible or expansion if it is required.

COVID-19 Reaction: Customer Re Re Payment and Services Alternatives

Remote Payment Alternatives:

Energy Internet Alternatives:

Re Re Payments

Techniques

E-mails:

Automated Phone Line: 512 393-8333

eBOX – Pay straight from your own bank/credit union

By Mail: 636 E. Hopkins San Marcos, TX 78666

Walk-up Service:

HEB Company Centers:

  • 641 E. Hopkins
    • 11 a.m. – 5 p.m. Monday – Saturday
  • 200 W. Hopkins
    • 10 a.m. – 7 p.m., Monday – Friday
    • 11 a.m. – 5 p.m., Saturday – Sunday

Additional client Services accessible to clients:

  • Senior Penalty Exemptions (clients over 60 years old)
  • Automated Recurring Re Re Payments (Credit/Debit Cards or Bank Checking Account)
    • To join up, just click here.
    • To learn more, just click here.
  • Contact our staff by e-mail
    • Electronic Bill (Paperless Bill) or
    • E-mail request to Utility_Billing@sanmarcostx.gov
  • Budget Billing: this system is a month-to-month set quantity predicated on past bill history that is 12-month

Energy Assistance Agencies:

  • Community Action, Inc of Central Texas 512.392.1161
  • St. Vincent De Paul 512.353.7394
  • Southside Community Center 512.392.6694
  • Salvation Army 512.754.8541

Remain Vigilant about Potential Fraud

Some clients will be the target of phone or e-mail scams, particularly throughout the crisis that is COVID-19. We urge one to stay aware and vigilant of the possible for folks to get one to deliver them cash or gift cards, or supply them with your individual information.

Typical Sense Procedures to Avoiding Scams

Your San Marcos Utility Billing Center will never ever call you asking for information that is personal. Then terminate the call immediately if you suspect the call is not legitimate, take note of the number.

We don’t phone clients after normal company hours or on weekends.

We have been currently perhaps maybe maybe not utilities that are disconnecting. In the event that you be given a call demanding re re payment or letting you know they’re going to shut down your services, be sure to end the phone call instantly.

Note